Frequently Asked Questions

Help Centre

Frequently Asked Questions

Short, practical answers to the things people most often ask about browsing, ordering, delivery, and returns.

Putting an order through is fairly straightforward. In general the process looks like this:

Look around the range: use the search field or category menu to narrow things down to what you need.
Pick the item: open the product page, select any options and quantity, then add it to the cart.
Check the cart: the cart icon at the top shows everything currently selected.
Move to checkout: when ready, continue to checkout. A discount code, if you have one, can be entered at this stage.
Enter delivery details: fill in the shipping address and choose the preferred delivery option.
Choose payment: select the payment method that suits you — common cards and well-known online payment options are accepted.
Review and confirm: check the items, delivery cost and total, then submit the order.
Keep the confirmation: a confirmation message is sent once the order is submitted, and status can be followed from the account page.

Stuck somewhere?

If anything behaves unexpectedly during checkout, a message can be sent to support@hersheys.com at any time.

Payment security is treated as a baseline requirement rather than an optional extra. A few of the protections commonly in place:

Encrypted transmission: data sent during checkout is encrypted in transit.
Established processors: payments are handled by providers that follow recognised industry security standards.
Tokenisation: card details are converted into secure tokens, so raw card numbers are not retained on the site's servers.
Extra verification: some transactions may prompt for additional verification steps.
Ongoing monitoring: systems are watched and updated regularly to reduce exposure to risk.

The practical takeaway is simple: payment details are handled by specialist providers rather than stored directly.

Delivery is available across the United States, including all 50 states and U.S. territories such as Alaska, Hawaii, and Puerto Rico.

A number of international destinations are also served, including for example:

Canada
United Kingdom
Australia
Germany
France
and other eligible regions

Rates and lead times differ by destination. The shipping information page lists current details, and a quick message can confirm availability for a specific address.

Timing depends on the destination and the delivery service chosen at checkout.

U.S. domestic orders:

Standard delivery: roughly 3–7 business days
Expedited delivery: roughly 2–3 business days

International orders:

Standard international: roughly 7–21 business days

Allow an additional 1–2 business days for an order to be picked, packed, and handed to the carrier.

Occasional delays

Weather, customs clearance, and busy holiday periods can slow things down from time to time. Tracking updates are shared whenever they become available.

Well-established carriers are used for delivery:

Within the U.S.:

USPS
UPS
FedEx

Internationally:

USPS for selected international destinations
UPS and FedEx for faster overseas delivery

The carrier assigned to a package depends on destination, delivery option, and parcel size. The carrier name and tracking link appear once an order ships.

Eligible items can normally be returned within 30 days of delivery, free of charge.

Items should be unused, clean, and kept in their original packaging.

Full conditions are set out on the Returns & Refunds page.

Once a returned item is received and inspected, refunds are typically issued within 5–7 business days. Exact timing can vary slightly depending on the payment provider.