Customer Care
Contact Us
Questions about an order, a request for information, or simply a message you would like to send — the support inbox is open and messages are read by a real person.
Reach the Support Inbox
Email
support@hersheys.com
This address can be used for order-related questions, delivery or tracking matters, return and refund enquiries, product information requests, and general feedback. There is no automated queue — every message is read and answered individually.
To help a reply arrive faster, include any relevant order reference and a short summary of the situation in the first message. If a conversation is already underway, replying within the same email thread keeps the history together.